Cutlist Support

How can we help?

For help with your account, projects, cutting plans, or Cutlist Pro purchase, email [email protected].

What to include

The email address used for your Cutlist account.
Whether you are using the iPhone, iPad, or web app.
A short description of what you expected and what happened.
A screenshot or the exact error message, if available.

Do not send passwords, full payment-card numbers, Apple ID passwords, or other sensitive credentials.

Purchases and restoring Pro

On iPhone or iPad, sign in to the Cutlist account you want to use, open the account panel, and choose Restore purchases. Make sure the device is signed in to the same Apple Account used for the original purchase. If Pro is still unavailable, email support with your Cutlist account email and purchase platform.

Account access

Use Forgot password? on the sign-in screen to request a reset email. Check your spam or junk folder if it does not arrive. For account deletion, sign in, open the account panel, and choose Delete account.

Cutting plans and dimensions

Cutlist is a planning tool. Always verify dimensions, quantities, grain direction, material thickness, saw kerf, tool settings, and the proposed cut sequence before purchasing material or making a cut. If a result looks wrong, stop and send support the project details before proceeding.

Privacy questions

Privacy requests can be sent to [email protected]. See the Privacy Policy and Terms of Use for more information.